Privacy Policy

1. Information We Collect

Account Information

• Email address and name when you create an account
• Organization and project information you create
• Payment information (processed securely by our payment provider)

File Data

• Files and folders you upload to CutCourier
• File metadata (names, sizes, upload dates)
• Folder structure and organization

Usage Data

• Storage usage statistics
• Upload and download activity
• Application performance metrics

2. How We Store Your Data

File Storage on Amazon S3

Your files are stored directly on Amazon S3 (Simple Storage Service) with the following security measures:

• Files are stored in isolated S3 buckets with strict access controls
• Each organization has its own dedicated storage space
• Temporary, pre-signed URLs are generated for secure uploads and downloads
• All file transfers use HTTPS encryption
• Server-side encryption is enabled for all stored files

Your Control Over Your Data

• You retain full ownership of all files you upload
• You can download your files at any time
• You can delete files and folders whenever you want
• Deleted files are permanently removed from our servers
• You can export all your data before closing your account

3. How We Use Your Information

We use your information to:

• Provide and maintain the CutCourier service
• Process your uploads and enable downloads
• Manage your account and billing
• Send service-related communications
• Improve our service and develop new features
• Ensure security and prevent abuse

4. Data Sharing and Disclosure

We do NOT:

• Sell your personal information or files
• Share your files with third parties without your permission
• Use your files for advertising or marketing
• Access your files unless required for support (with your permission)

We may share information only:

• With team members you explicitly authorize in your organization
• With Amazon Web Services for file storage infrastructure
• When required by law or legal process
• To protect our rights or prevent fraud

5. Security Measures

• End-to-end encryption for all file transfers
• Encryption at rest for stored files on S3
• Multi-factor authentication available for accounts
• Regular security audits and updates
• Strict access controls and permission systems
• Secure, temporary credentials for direct S3 uploads

6. Data Retention

• Active files: Retained as long as your account is active
• Deleted files: Permanently removed within 30 days
• Account data: Retained for 90 days after account closure
• Billing records: Retained as required by law

7. Your Rights

You have the right to:

• Access all your personal data and files
• Correct inaccurate information
• Delete your account and all associated data
• Export your data in a portable format
• Opt-out of non-essential communications
• Request information about how your data is used

8. Cookies and Tracking

The CutCourier desktop application does not use cookies. Our web portal uses only essential cookies for authentication and security purposes.

9. Children's Privacy

CutCourier is not intended for children under 13. We do not knowingly collect information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: privacy@cutcourier.com